Reservation
- The reservation is considered confirmed only after the payment of a deposit equal to 30% of the total amount of the stay and the receipt of official confirmation from the property.
- The balance must be paid upon arrival at the property.
- For last-minute bookings, full payment is required upon confirmation.
- The deposit must be paid via bank transfer. Payment details will be provided when checking availability.
- All booking conditions are applied in compliance with current regulations, in particular Legislative Decree 79/2011 – Tourism Code.
Cancellation and Changes
- Cancellations up to 30 days before arrival date: refund of the deposit, net of administrative fees.
- Cancellations between 29 and 15 days before arrival date: no refund of the deposit.
- Cancellations less than 15 days before arrival or no-shows: the deposit will not be refunded and the full balance of the reservation will be required, as required by current regulations.
- In case of early departure, no refund will be provided for unused nights.
- Changes to the dates of your stay are possible, but are subject to availability and any price changes.
Important Information
- If you are unable to travel due to force majeure (e.g., government restrictions or health emergencies), you can arrange new travel dates without penalty, as required by current regulations.
- All cancellation or modification requests must be sent by email to: info@panterarosa.org
Check-in and Check-out times
- Check-in: from 4:00 PM to 8:00 PM on the day of arrival.
- Check-out: by 10:00 am on the day of departure.
Please respect the indicated times to allow our staff to ensure the best possible welcome and thorough cleaning of the accommodations.
For arrivals outside of these hours, please contact us in advance to arrange a suitable solution.
Our staff is at your disposal for any clarification or specific request.
